incorrect_pin
PIN entered doesn't match the card (in-person/POS context).
What just happened
Almost never seen on online recurring; usually surfaces only on terminals.
Retry strategy
Not applicable for online subscriptions. If you see this, audit your integration.
What to tell the customer
PIN didn't match. Try again or use a different payment method.
Recommended action
Investigate why a PIN code is reaching your online flow.
Want to see what this looks like on your Stripe?
See how often "incorrect_pin" hits your Stripe account in the last 30 days — and how much MRR is at risk because of it.
Related codes
Frequently asked questions
Is "incorrect_pin" a soft or hard decline?+
It's classified as a input error: Wrong number, expiry, or CVC. Customer needs to re-enter card details.
Should I retry a "incorrect_pin" decline?+
Not applicable for online subscriptions. If you see this, audit your integration.
What should I tell my customer when this happens?+
PIN didn't match. Try again or use a different payment method.
How do I prevent this decline going forward?+
Investigate why a PIN code is reaching your online flow.
Does Rechurn handle this decline code automatically?+
Yes. Rechurn classifies "incorrect_pin" and runs the optimal retry cadence with a personalized email sequence. Run a free audit to see how many of your failed charges are this code.