pickup_card
Issuer wants this card physically confiscated.
What just happened
Heavy: issuer believes the card is compromised or being used fraudulently.
Retry strategy
Halt all retries. Mark customer for review.
What to tell the customer
Your card was flagged by your bank. Please contact them and add a new card.
Recommended action
Stop charges. Manual customer-success follow-up to understand context.
Want to see what this looks like on your Stripe?
See how often "pickup_card" hits your Stripe account in the last 30 days — and how much MRR is at risk because of it.
Related codes
Frequently asked questions
Is "pickup_card" a soft or hard decline?+
It's classified as a fraud / risk: Issuer flagged the charge. Don't retry without customer contact — risks chargebacks.
Should I retry a "pickup_card" decline?+
Halt all retries. Mark customer for review.
What should I tell my customer when this happens?+
Your card was flagged by your bank. Please contact them and add a new card.
How do I prevent this decline going forward?+
Stop charges. Manual customer-success follow-up to understand context.
Does Rechurn handle this decline code automatically?+
Yes. Rechurn classifies "pickup_card" and runs the optimal retry cadence with a personalized email sequence. Run a free audit to see how many of your failed charges are this code.