Limits exceeded · recoverable

pin_try_exceeded

Too many wrong PIN attempts.

What just happened

POS-context error. Almost never seen on subscriptions.

Retry strategy

N/A for online recurring.

What to tell the customer

Too many PIN attempts. Please retry later.

Recommended action

Investigate integration if seen on recurring.

Want to see what this looks like on your Stripe?

See how often "pin_try_exceeded" hits your Stripe account in the last 30 days — and how much MRR is at risk because of it.

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Related codes

card_velocity_exceeded

Card has been used too many times in a short window.

withdrawal_count_limit_exceeded

Card hit a per-day or per-period transaction count limit.

Related guides

Soft Decline vs Hard Decline: What They Mean for Your Revenue

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How to Find and Size Failed Payments in Stripe (Step-by-Step)

Find every failed payment in your Stripe account, export it, remove retry duplicates, group by decline code, and calculate your real MRR at risk — step by step.

Stripe Billing Recovery Settings: The Recommended Setup

Every Stripe setting that affects failed payment recovery — retries, customer emails, end-of-retry status, card updates, automations — where it lives in the Dashboard and what to set it to.

Frequently asked questions

Is "pin_try_exceeded" a soft or hard decline?+
It's classified as a limits exceeded: Card-level or account-level limit hit. Wait window then retry, or use a different card.
Should I retry a "pin_try_exceeded" decline?+
N/A for online recurring.
What should I tell my customer when this happens?+
Too many PIN attempts. Please retry later.
How do I prevent this decline going forward?+
Investigate integration if seen on recurring.
Does Rechurn handle this decline code automatically?+
Yes. Rechurn classifies "pin_try_exceeded" and runs the optimal retry cadence with a personalized email sequence. Run a free audit to see how many of your failed charges are this code.
All decline codes