reenter_transaction
Network asked the merchant to re-submit the transaction.
What just happened
Some signal got mangled mid-flight. Network requested a fresh attempt.
Retry strategy
Retry immediately or within an hour.
What to tell the customer
Your charge needs to be re-attempted. We'll handle it.
Recommended action
Auto-retry once.
Want to see what this looks like on your Stripe?
See how often "reenter_transaction" hits your Stripe account in the last 30 days — and how much MRR is at risk because of it.
Related codes
Frequently asked questions
Is "reenter_transaction" a soft or hard decline?+
It's classified as a soft decline: Temporary issue. Retry later — most resolve within 7 days with the right cadence.
Should I retry a "reenter_transaction" decline?+
Retry immediately or within an hour.
What should I tell my customer when this happens?+
Your charge needs to be re-attempted. We'll handle it.
How do I prevent this decline going forward?+
Auto-retry once.
Does Rechurn handle this decline code automatically?+
Yes. Rechurn classifies "reenter_transaction" and runs the optimal retry cadence with a personalized email sequence. Run a free audit to see how many of your failed charges are this code.