currency_not_supported
The card doesn't support the transaction currency.
What just happened
You charged in EUR/GBP/etc. and the card is restricted to a different currency.
Retry strategy
Don't retry — fundamentally won't work. Need a different card.
What to tell the customer
Your card can't be charged in this currency. Please add an alternative payment method.
Recommended action
Skip retries. Email customer with update-card link explaining the currency mismatch.
Want to see what this looks like on your Stripe?
See how often "currency_not_supported" hits your Stripe account in the last 30 days — and how much MRR is at risk because of it.
Related codes
Frequently asked questions
Is "currency_not_supported" a soft or hard decline?+
It's classified as a hard decline: Permanent issue with the card. Retries will keep failing — you need a new payment method from the customer.
Should I retry a "currency_not_supported" decline?+
Don't retry — fundamentally won't work. Need a different card.
What should I tell my customer when this happens?+
Your card can't be charged in this currency. Please add an alternative payment method.
How do I prevent this decline going forward?+
Skip retries. Email customer with update-card link explaining the currency mismatch.
Does Rechurn handle this decline code automatically?+
Yes. Rechurn classifies "currency_not_supported" and runs the optimal retry cadence with a personalized email sequence. Run a free audit to see how many of your failed charges are this code.