do_not_try_again
Issuer explicitly said: don't retry this card.
What just happened
Bank told the network to stop attempting this card. Often signals account closure or fraud lock.
Retry strategy
Stop retries. Ignoring this code risks chargebacks and bank fines.
What to tell the customer
Your bank asked us to stop trying this card. Please add a new payment method to keep your subscription.
Recommended action
Mark sub as past-due, halt retries, send urgent update-card email. Cancel after 14 days if no action.
Want to see what this looks like on your Stripe?
See how often "do_not_try_again" hits your Stripe account in the last 30 days — and how much MRR is at risk because of it.
Related codes
Frequently asked questions
Is "do_not_try_again" a soft or hard decline?+
It's classified as a hard decline: Permanent issue with the card. Retries will keep failing — you need a new payment method from the customer.
Should I retry a "do_not_try_again" decline?+
Stop retries. Ignoring this code risks chargebacks and bank fines.
What should I tell my customer when this happens?+
Your bank asked us to stop trying this card. Please add a new payment method to keep your subscription.
How do I prevent this decline going forward?+
Mark sub as past-due, halt retries, send urgent update-card email. Cancel after 14 days if no action.
Does Rechurn handle this decline code automatically?+
Yes. Rechurn classifies "do_not_try_again" and runs the optimal retry cadence with a personalized email sequence. Run a free audit to see how many of your failed charges are this code.