invalid_amount
Amount is below or above the card's allowed range.
What just happened
Some cards (debit, prepaid, regional) have hard amount caps.
Retry strategy
Don't retry the same amount. Could split the charge or change the plan.
What to tell the customer
Your card limits transaction amounts. Please use a different card or contact us about plan changes.
Recommended action
Surface to customer support. Consider a smaller-tier plan as a save offer.
Want to see what this looks like on your Stripe?
See how often "invalid_amount" hits your Stripe account in the last 30 days — and how much MRR is at risk because of it.
Related codes
Frequently asked questions
Is "invalid_amount" a soft or hard decline?+
It's classified as a hard decline: Permanent issue with the card. Retries will keep failing — you need a new payment method from the customer.
Should I retry a "invalid_amount" decline?+
Don't retry the same amount. Could split the charge or change the plan.
What should I tell my customer when this happens?+
Your card limits transaction amounts. Please use a different card or contact us about plan changes.
How do I prevent this decline going forward?+
Surface to customer support. Consider a smaller-tier plan as a save offer.
Does Rechurn handle this decline code automatically?+
Yes. Rechurn classifies "invalid_amount" and runs the optimal retry cadence with a personalized email sequence. Run a free audit to see how many of your failed charges are this code.